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Frequently Asked Questions

Feel free to reach us for any questions.

PRODUCT FAQ

All orders will dispatch in 7-14 business days after payment. An email notification will be sent to you once the package is ready and dispatched.

For Hong Kong Customers

FREE SHIPPING will be provided to SF-express EF lockers for self pick-up for orders over HKD200.

For orders below HKD200 & orders are delivered to domestic addresses, commercial addresses or industrial addresses, freight collection will be arranged.

For Taiwan & Macau Customers

FREE SHIPPING will be provided for orders over HKD800. For orders below HKD800, it will be arranged as freight collected.

For International Customers

FREE SHIPPING will be provided for orders over HKD1200. For orders below HKD1200, it will be arranged as freight collected.

We accept Visa, Mastercard, and American Express credit/debit cards on our website through a secure checkout.

For Hong Kong Customers

FPS transfer & Bank transfer are available for Hong Kong customers. Please choose “FPS transfer/Bank transfer” during checkout.

After the payment, please send the bank transfer record to us via WhatsApp +852 65315411 for confirmation.

For any damage caused during delivery, we can arrange an exchange for a new product one time only within 14 days after you receive the product.

For the below reasons, an exchange is NOT accepted.

1. Claimed color differences between the actual product and our photos

There will be unavoidable color variance in different monitors, the closest color had been presented in the product shot. Leather color will vary between normal sunlight and studio light in the photo. Please refer to the studio product shot for the closest color to the product.

Feel free to reach us if you have any questions regarding leather color.

2. Leather grain

It is normal that 100% genuine leather will have leather grains created during the growth of cattle. Every leather piece is unique, the grains on each product will not position the same.

We avoid using any damaged leather, which has any original wound/scar.

WORKSHOP FAQ

1. Select a leather workshop.

2. Contact us directly via WhatsApp at +852 65315411 for workshop time slot checking.

3. After confirming the time slot,  you can pay a deposit HKD200 by FPS, local bank transfers, and Payme for seat reservation.

4. Pick and confirm the leather color and engraving content with us.

5. You are ready for the workshop!

 

The workshop Fee includes leather materials and tools, while the leather panels are pre-cut and punched for the workshop.

A Leather Care Kit with a small can of leather care oil & a Polishing fabric will be provided after the workshop.

Additional Service:

  • Regular name engraving service: FREE
  • Foil name emboss service: HKD40
  • Laser engraving service (pattern provided by customer): HKD80 
  • Bronze medal engrave customization service: HKD100

We accept FPS, local bank transfers, and Payme for deposit and workshop fee payments.

Please note that there is a HKD200 deposit for reservation, the deposit charged will be deducted from the workshop fee. 

 

If you want to reschedule, please contact and confirm with us directly via WhatsApp at least 3 days ahead of the original workshop date.

The workshop will be cancelled if participant late for over an hour, the deposit will not be refunded.

The deposit will not be refunded for failure to attend the workshop without notice.

Longisland Leather reserves the right to make the final decision.

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